Handpick: You can visit our warehouse and personally select the items you desire.

Video handpick: For customers unable to visit our location, we offer video call support for item selection. We'll showcase every item from the requested collection and proceed with your order.

Kilo Sale: For customers seeking to purchase large stocks starting from 200kg, you can send us your request, which we will review and provide a quote for.

Boxes: We use boxes for shipping 10kg to 20kg. Exceptionally, for countries outside the EU, all shipments are sent in boxes.

Every order goes into our queue: preparation takes 2-6 working days (premium, Y2K and designer selections can take a little longer), then we hand the parcel to the courier and email you the tracking number. Courier delivery: 3-7 working days in Europe. Clearance boxes need no preparation: ordered on their own, they are dispatched within 72 hours.

Check your boxes on arrival and report any issue (weight, categories, quality) within 48 hours by email, with photos. Returns are accepted within 14 days of delivery; return shipping is at the customer's expense. Once we receive and check the goods we refund you or issue a store credit within 14 working days. Lost parcels are refunded or reshipped as soon as the courier confirms the loss in writing.